Due to Canadian Government Regulations, we are required to identify customers conducting financial transactions (money remittances, funds transfers, etc). We are required by law to ask for 2 pieces of identification from every customer who is using the Smart-Transfer prepaid services. All our customer’s information is stored securely in accordance with applicable laws and regulations.

a. The first piece of identification must bear a photograph of the likeness of the customer. The following ID documents are acceptable forms of Photo Identification:

• Valid Canadian or Foreign Passport
• Valid Permanent Resident Card
• Valid Driver’s License and Valid Provincial Health Card with photograph.

The following ID documents are examples of unacceptable forms of identification: Birth Certificate, Provisional Driver’s License, Credit Card, SIN or Student ID.

Before conducting any money remittance transaction, we must have a photocopy of such valid photo ID authenticated (original of authentication) by an Attorney, Public Notary or Bank Manager, as true copy of the original document. The same photo ID can also be authenticated at our office or at any Transcard authorized agent location. Photocopies of the customer identification must be kept by the merchant as a proof of ID, as stated in our KYC policy.

Please note that you cannot certify copies of your own documents. Legal personnel who certify the copy must compare it with the original and state their official position or title, address and the certification date. The following statement should also be included in the document: “This photocopy is a true copy of the original ID document”.

b. On the second piece of identification, the address must be identical to the one provided on the customer profile. The following documents are the only acceptable forms of "address verification" identification:

• Utilities (Gas, Hydro, Telephone)
• And Property Tax Bills.